Your company’s customer service can make – or break – you. According to a Gladly survey, 92% say they would stop purchasing from a company after three or fewer poor experiences. And 26% after just one. Satisfying consumers, however, is no simple task. Technology advances, increasing connection points, and what they really want in terms of human interaction is changing dramatically. Here’s what you need to know about consumers – what they want and what they expect.
1.Data sourced from: Hubspot (2021)
2. Data sourced from: Business Insider (2021)
3. Data sourced from: Word Stream (2021)
4. Data sourced from: Web FX (2021)
5. Data sourced from: Twilio (2021)
6. Data sourced from: Marketing Charts (2021)